Once in a while the arena of good era inventions collides with the planet of dumb customer support provisions. That collision typically does no longer bode neatly for the buyer.

In my case, that situation is especially true. I purchased Lenovo’s Chromebook Duet 5 for a lovely worth from a big nationwide electronics retailer. In hindsight, that was once a purchase order I want I may just undo.

The Duet 5 is appeared in a lot of dependable opinions as the most productive total ChromeOS pill/removable laptop to be had this yr. Its greater display screen and removable full-size keyboard make a usable and a laugh pill revel in no longer to be had with natural Android gadgets.

For me, that accolade falls a ways wanting attaining that mark. Actually, in case your number one want for a Chromebook is to run Linux apps, suppose once more about no longer purchasing Lenovo’s Duet 5. You could get a unit like mine that doesn’t do Linux although it’s intended to paintings. That failure isn’t regarded as a sound declare beneath Lenovo’s guaranty.

I’ve transform relatively keen on Chromebooks. ChromeOS gadgets complement my house place of work cadre of Linux computer systems. They hyperlink to my Android telephone and its apps. I will run the similar productiveness apps and get admission to their information immediately at the Chromebook.

What fed my appeal to the Duet 5 is its logical follow-up to the very talked-about 10.1″ unique Duet I purchased a couple of years in the past. The Duet line has a removable keyboard and is a stand-alone ChromeOS pill.

Placing need as opposed to want apart, I debated the chance of extra productiveness and comfort with a larger display screen at 400 nits, greater keyboard, and 8GB of RAM. I knew the producer and the retail retailer in addition to the product line. Or so I assumed.

What may just pass unsuitable? 3 issues: a failed product, no toughen, and a guaranty that still didn’t paintings!

Perhaps One Too Many

The very last thing I wanted to shop for was once but some other Chromebook. Over the previous few years, I’ve used 4 or 5 fashions from HP, Lenovo, and Asus.

The Duet 5 perceived to test all of the bins. Because it grew to become out, the test mark fell out of the field for dependable tech toughen and customer support.

Nope, I may just no longer go back the pc. By the point I found out its faulty nature the undo window had closed.

I assume this incident will nudge me to shop for dear add-on retailer warranties for more cost effective digital gadgets. Including insult to harm, Lenovo tech toughen mentioned the malfunction was once “past the scope of the producer’s one-year guaranty.”

A last correspondence from Lenovo’s tech toughen advised me that if I shipped the instrument to its restore facility, all of the technicians would do is reset the unit to its unique OS standing and take away Linux.

Heck, I had already finished the similar factor two times.

Lenovo Consumers Beware

This account isn’t meant to be a product assessment. Reasonably, it tells what occurs when company vanity destroys the buyer revel in.

I typically write about industry era problems and open-source traits impacting the Linux OS. My reporting beat overlaps with e-commerce and buyer dating control (CRM) problems.

As a tech creator and product reviewer, I’m used to producers sending me top-of-their-line merchandise in hopes of unveiling off their perfect wares. Advertising marvels regularly be offering high-end configurations to curry customers’ consideration. They pass out in their method to ensure the reviewer is totally glad.

Too dangerous that mentality does no longer at all times exist when lowly customers are at the receiving finish. However I used to be no longer the usage of a loaner unit I’d ship again anyway, glad or no longer. I purchased this fashion with out a plans to check it. I simply sought after to make use of it.

My non-public revel in hardened my get to the bottom of not to purchase a Lenovo product going ahead. No longer on account of a nasty product come upon. Lenovo misplaced my buyer loyalty on account of shoddy customer support and no willpower to resolving my factor with a malfunctioning laptop that they constructed.

The Gory Main points

In keeping with Lenovo’s ill-conceived good judgment, the guaranty on Chromebooks does no longer quilt consumer adjustments. Since I activated the Linux partition, bumped into an issue, got rid of the partition, and reinstalled Linux apps no longer there once I purchased it, I used to be in charge of editing the instrument.

To explain, all Chromebooks require the consumer to show at the Linux partition and set up Linux apps. That’s the identical procedure for the usage of Android apps on Chromebooks.

Chromebooks are constructed to run the ChromeOS and optionally to run in separate integrated packing containers Android and Linux instrument. Google certifies the {hardware} to make sure the instrument works.

The ChromeOS in a similar way allows customers to get admission to web sites in a browser surroundings. An added choice shall we customers get admission to the ones internet locations to run utility products and services inside tabbed browser home windows or as revolutionary internet apps (PWAs) in their very own remoted home windows.

That’s what Chromebooks are designed to do on any producer’s {hardware}. Turning those integrated options on/off will have to no longer be construed as “editing” the instrument.

Tech Give a boost to Hell

A couple of weeks after receiving the Duet 5, I skilled best an intermittent display screen flickering factor. That cleared up after a machine replace. No worries. No considerations.

At that time I grew to become at the Linux partition and put in the similar Linux apps that I take advantage of on my different lesser-endowed Chromebooks. The ones gadgets labored high quality with the similar apps put in.

However the Lenovo Duet 5 iced up after loading the Linux apps and operating for a couple of mins. Glitchy installations occur. So I did what’s usual troubleshooting. I reset the ChromeOS to its unique standing. I then arrange the Linux partition and sized it well past the Google-recommended minimal length.

Drawback NOT solved. So I wiped the Linux partition once more. This time, I put in a unmarried Linux app separately on the lookout for the perpetrator throwing the others out of whack. Each Linux app in isolation iced up.

Lenovo tech toughen declined to analyze or take a look at the {hardware}. The brokers prompt discovering an affiliated tech heart to pursue an answer.

Caught With No Choices

I gladly would have finished that. However the nearest such Lenovo restore heart was once throughout state strains some 150 miles away.

I reached out to the Google Chromebook toughen group for an alternate answer. A toughen individual there had me run the “df command” in a Linux terminal to decide the bodily well being of the partition.

The readout from that diagnostic showed the instrument has a sound and dealing Linux container. That in part settled the query in regards to the {hardware}. It didn’t, on the other hand, establish what different {hardware} problems may well be concerned.

The Google toughen discussion board tech then prompt I search for a number of dud programs by way of following the process defined above. However, in fact, I already did that a number of instances.

Awful Classes Discovered

For those who plan to shop for a Chromebook simply to have simple get admission to to chose Linux apps, severely imagine my revel in. Perhaps glance in other places as a substitute of the Duet 5. A large number of Chromebook possible choices exist.

Who is aware of? Perhaps the Linux apps will paintings high quality for you to your Duet 5. As I mentioned, I’ve no longer had this example on another Chromebook product I take advantage of.

Definitely my revel in was once a gross anomaly. The irritating phase in all of that is that I can by no means know the motive.

However if you purchase a Duet 5 from a retail outlet as a substitute of immediately from the producer, make sure to verify how that retailer honors the guaranty. You presently understand how Lenovo honors its guaranty.

The reviews expressed on this article are the ones of the creator and don’t essentially mirror the perspectives of ECT Information Community.

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